Customer (Company)
Contract No.
Responsible Name
Telephone
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Locality
Equipment (Type)
Equipment (Serial No)
Equipment (Qty)
Problem Description
Severity level CRITICISM: Inoperative. Emergency situation in which the equipment does not respond. In this case there is a total loss of the device's ability to function.HIGH: Partial inoperability. The equipment answers only a few functions. In this case, there is severe performance degradation, but only part of the operations were compromised. Defects that have been circumvented with the client's palliative actions are also classified at this level.AVERAGE: Intermittent. Low impact situations in which the equipment does not respond for now, but resumes its functions for no apparent reason. Defects that are recurring in the same equipment reported by the customer are also classified at this level.Technical Questions: When there is an intention to resolve doubts regarding configurations, characteristics, capacity, installation, use or implementation of the product. At this level, there are no problems caused by failures, but limitation of the interlocutor in operating the device.Technical Questions: When there is an intention to consult about configurations, characteristics, capacity, installation. At this level, there are no problems caused by failures, but limitation of the interlocutor in operating the device.
